Privacy Policy

 

Last updated: 28 September 2026

SPD Group ("SPD", "we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you use our website at https://spd.com.au (the "Website") or deal with us about our digital marketing, web design, web development and related services. Please read it together with our Terms & Conditions.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About this policy

This policy applies to personal information collected through spd.com.au and through services provided directly by SPD Group. It explains what we collect, why we collect it, who we share it with, and the choices and rights you have.

2. Who we are

SPD Group is the parent company behind a network of Australian businesses spanning building supplies, steel frame manufacturing, custom home building and digital services. See our businesses and brands.

Our agency provides search engine optimisation, local SEO, pay per click management, social media marketing, email marketing, web design, web development, content marketing, conversion rate optimisation and digital consultancy.

Our portfolio brands include Builder's Warehouse, Steel Frames & Trusses, Crystal Homes, Sydney Property Developers, Direct Factory Online, Builder App and Service Finder. These brands operate their own websites, which may have their own privacy policies. This policy applies to spd.com.au and to services provided directly by SPD Group.

3. The personal information we collect

The information we collect depends on how you interact with us. It may include:

  • Contact details: your name, email address, phone number, business name and website address.
  • Enquiry and project details: information you give us through our contact form, free SEO analysis request, instant quote forms (SEO, web design and development, digital advertising) or service order form, including details about your business, website, goals and budget.
  • Payment details: payments are processed by PayPal. We do not store your payment card details on our Website.
  • Comments and account details: if you leave a comment or register an account, we collect the details you submit (such as your name, email address and website), together with your IP address and browser user agent string.
  • Technical and usage information: your IP address, browser type, device type, operating system, referring website, pages visited and time spent on pages, collected through cookies and similar technologies.
  • Communications: records of emails, calls and messages between you and us.
  • Recruitment information: if you apply for a role with us, the details in your application.

We do not knowingly collect sensitive information (such as health or biometric information) through the Website. Please do not send it to us.

4. How we collect personal information

We collect personal information:

  • directly from you, when you complete a form, comment, register, email or phone us, or order our services;
  • automatically, through cookies and analytics tools when you browse the Website; and
  • from third parties, such as your representatives, our service providers and publicly available sources, where this is reasonable and lawful.

5. Why we collect and use personal information

We use personal information to:

  • respond to your enquiries and provide quotes;
  • provide, manage and bill for our services, including the free SEO analysis;
  • process payments and keep financial records;
  • operate, secure and improve the Website, including spam detection;
  • understand how the Website is used and measure our marketing;
  • send you service updates and, where permitted, marketing communications about our services;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend legal claims.

If you do not provide the information we ask for, we may not be able to respond to you or provide our services.

6. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

  • service providers that help us run our business, such as website hosting, IT support, analytics, email delivery, spam filtering and customer communication providers;
  • PayPal, to process payments;
  • Gravatar (operated by Automattic), where an anonymised hash of your email address is used to check for a profile picture when you comment;
  • other businesses within the SPD Group, where your enquiry relates to their products or services;
  • our professional advisers, such as accountants and lawyers; and
  • government bodies, regulators or law enforcement, where required or authorised by law.

Our service providers are only permitted to use your personal information to provide services to us.

7. Overseas disclosure

Some of our service providers and team members may be located, or may store data, outside Australia, including in the United States and India. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs.

8. Cookies and analytics

Cookies are small files stored on your device. We use them to make the Website work and to understand how it is used.

  • Comment cookies: if you leave a comment, you may choose to save your name, email address and website in cookies so you do not have to re-enter them. These last for one year.
  • Login cookies: when you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days and screen option cookies last for one year. If you select "Remember Me", your login lasts for two weeks. Logging out removes the login cookies.
  • Temporary cookies: a temporary cookie checks whether your browser accepts cookies. It contains no personal information and is deleted when you close your browser. Another cookie records the ID of a post you have edited and expires after one day.
  • Analytics: we use analytics and search performance tools, such as Google Analytics and Google Search Console, to collect information about how visitors use the Website. This information is used in aggregate to improve the Website and our marketing. See the Google Privacy Policy.

You can control cookies through your browser settings. Blocking some cookies may affect how the Website works. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

9. Embedded content and third-party links

Pages on the Website may include embedded content (such as videos, images or maps) from other websites. That content behaves as if you had visited the other website. Those sites may collect data about you, use cookies, embed further third-party tracking and monitor your interaction with the content, including if you are logged in to that site.

The Website also links to third-party websites, including our social media pages on Facebook, Instagram, X (Twitter) and LinkedIn. We are not responsible for the privacy practices of those websites. Please read their privacy policies.

10. Media uploads

If you upload images to the Website, please remove embedded location data (EXIF GPS) first. Visitors to the Website can download images and extract any location data they contain.

11. Direct marketing

We may send you marketing communications where you have consented or where the law otherwise permits. Every marketing message includes a way to unsubscribe, and you can also opt out at any time by emailing info@spd.com.au. We comply with the Spam Act 2003 (Cth), which is administered by the Australian Communications and Media Authority (ACMA).

12. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law.

  • Comments and their metadata are kept so we can recognise and approve follow-up comments. You can ask us to delete them at any time.
  • If you register an account, we keep the information in your user profile while your account is active. You can view, edit or delete your personal information at any time, except your username. Website administrators can also view and edit that information.
  • Client and financial records are kept for the periods required by Australian tax and corporate laws.

When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

13. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, secure hosting, encrypted connections (HTTPS) and limiting access to personnel who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

14. Data breaches

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

15. Access, correction and deletion

You may ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. If you have an account or have left comments, you can request an exported file of the personal data we hold about you.

To make a request, email info@spd.com.au. We may need to verify your identity first. We aim to respond within 30 days. We may refuse a request where the law allows, for example where we must keep information for administrative, legal or security purposes. If we refuse, we will explain why in writing.

16. Complaints

If you believe we have breached the APPs, please contact us using the details below. We will investigate and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

17. Children

The Website is not directed at children under 18, and we do not knowingly collect personal information from them.

18. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

19. Contact us

SPD Group
Head Office: Suite 307, 5 Celebration Drive, Bella Vista NSW 2153
Phone: 02 9681 5050
Email: info@spd.com.au
Website: https://spd.com.au

You can also reach us through our contact page.